Frequently Asked Questions
1) Do you offer a written contract?
Yes we do. We require a signed contract and 50% deposit to hold the date, the services and our staff, as well as so both parties are responsible.
2) May we meet with you in person before we sign a contract?
We highly recommend it and offer a free consultation; this way we will have a mutual understanding as to how the night should run. We prefer face-to-face consultations, but we will happily accommodate those who desire a skype/facetime, phone or e-mail consultation.
3) Who will be the DJ at our event?
Yes we do. We require a signed contract and 50% deposit to hold the date, the services and our staff, as well as so both parties are responsible.
2) May we meet with you in person before we sign a contract?
We highly recommend it and offer a free consultation; this way we will have a mutual understanding as to how the night should run. We prefer face-to-face consultations, but we will happily accommodate those who desire a skype/facetime, phone or e-mail consultation.
3) Who will be the DJ at our event?
DJing.ca has 15 highly qualified DJs that can play all types of music at all types of functions; Please refer to our DJ Roster on our website. The dj for your event will be chosen based on your preferences and our availabilities. The earlier you book, the better chance of getting the DJ that you want.
4) How long will you hold our date for us?
We only hold dates with a signed contract and 50% deposit. From our initial call, if free, we will hold your date for 48 hours. If, for reasons out of your control, an emergency arises and you want to push your event date, we will hold it for 1 year from your original event date.
5) Have you played at our reception site before?
We have played all over Vancouver and area; hotels, legion halls, small town rinks, etc. We can accommodate any event. If it requires us to check out the venue before the day of the show, we will do it.
6) Do you act as the Master of Ceremonies and make all of the announcements?
DJing.ca can be your event MC. Typical announcements we make are: Grand Entrance, 1st Dances, Bouquet/Garter Toss, Late Lunch, Last Call, Song Request solicitation and end of night. Depending on how interactive you want us to be, we can do a lot of mic work or very little. We can also work with your Master of Ceremonies throughout the evening if he/she wishes.
7) What do you do to motivate the crowd if nobody is dancing?
Changing the genre of music will usually do the trick. We have request forms placed on all the tables to help us gather some ideas about music your guests will enjoy. We can also get on the mic and tell people that they have full control over requests and this usually prompts people to approach us with their favourite dance songs. We don’t typically do games as we find that a bit dated and tacky, but if during the free consultation it is requested, we can discuss.
8) What if something happens to our main DJ and they can’t make it to the event?
A back up DJ is placed on every event at no extra cost. They will take over the event and perform on behalf of the main DJ. All back up DJs are kept in the loop and understand the intricacies of your event.
9) Can we visit you at a performance?
You are absolutely welcome to attend one of our nightclub shows or other events open to the public. Please keep in mind that we play to our crowd so this event may not be the most accurate representation as to how we would play at your specific event. We do not permit you to visit us at weddings as you would not want uninvited guests at your wedding.
10) How involved can we be in selecting music for our event?
As much as you want, in fact the more the better. During the free consultation we discuss your “must play list”, your “do not play list”, and we will also talk about the music you think your guests will enjoy.
11) When do we need to submit our music requests and event details?
Full event details and music sections are due at least 2 weeks/14 days before the event.
12) Do you take requests from our guests?
Yes! Remember that a request is a suggestion and something that benefits the whole party and not just one individual. Should one of your guests request a heavy metal song at an all country music event, we may politely tell them that it probably does not fit with the crowd, or we may simply play it at a later time in the evening that is more suitable.
13) We need specific music/ethnic music for our event, do you have it?
The best way to ensure we have the exact version/edit/remix of the song you want played is to send it to us. This can be done in 3 ways. 2 weeks/14 days before the event in .mp3 format you can a) e-mail the file to us b) send a dropbox/google drive/download link c) drop off a CD or USB Stick with the files. Please ensure to label the files properly with Artist & Title of songs. We do NOT accept any media/burnt cds/usb’s or other formats on the day of the event.
14) When do you arrive to set up for our event?
DJing.ca arrives 2 hours early to set up & will stay 1 hour late to tear down and pack our equipment. DJing.ca will NOT be held liable for Venue surcharges for extra time needed.
15) What will you wear to our event?
You can select our attire right from our agreement. Casual, Semi Formal, Formal, Black Tie or something to match your theme and style.
16) What will you wear when you set up and take down your equipment?
Set up will be done in casual clothes before your guests arrive for in town events. If the event is out of town, it may vary depending on how far the drive was. We will tear down in those same clothes.
17) How much of a deposit is required to secure our date?
50% with a signed agreement. After our initial consultation call, we will reserve the date for you for two days.
18) How much would you charge for overtime?
The industry standard TIP is $150 per/hour of overtime. For Early Ceremony/Cocktails/Speeches/Supper etc $125 per/hour.
19) When is the remaining balance due?
1 weeks / 7 days prior to the event. That way we don’t have to spend time talking about money on the event day.
20) What do you require from us?
A clean stage/work area near outlet, one dedicated 120v outlet power supply with known location of breaker (or generator if outdoors) Also access to the venue at least 2 hours prior to event start time.
21) Do you require a meal or accommodations?
If the event is 2 hours or 200km away from Metro Vancouver we do require a meal and for you to book us a hotel or can pay us $150 and we will handle the booking and reservation.
22) Do you take any breaks?
No, we may sneak off to the washroom quickly but will be back before the end of the song.
23) What is your policy on alcohol or smoking during the event?
We have a ZERO tolerance policy. We are working to provide a service to you and feel that drinking looks unprofessional. We also understand that you may be offended if you offer us a drink and we do not accept. We are protecting you & ourselves by NOT drinking to provide the best service possible.
If a Dj is a smoker, he/she will not interrupt the event to take a smoke break.
24) How much time do we need to set up?
It depends on the size of the show, but normally 1-2 solid uninterrupted hours.
25) What is your cancellation policy?
Deposit is non-refundable up to 3 months in advance. If the event is cancelled less than 30 days before the final balance is owed.
26) What is your refund policy?
If any event we do not live up to the contractual obligations a refund can be mutually negotiated if there is just cause. All deposits are Non Refundable / Non Transferable.
